Email marketing remains a cornerstone of effective communication for businesses increasingly reliant on digital connections. Among many tools available, one name that frequently crops up due to its sustained efficiency and user-centric approach is Constant Contact. Serving the industry for over two decades, Constant Contact has come to symbolize a balance between sophistication and user-friendliness. This review aims to unpack the features, history, and benefits of using this iconic platform in 2023.

Brief History of Constant Contact

Established in 1995, Constant Contact embarked on its journey when the concept of email marketing was still in its infancy. Pioneering some of the industry's best practices, the platform evolved, constantly adapting to changing technological landscapes and user preferences. Their years of expertise signify reliability and a deep understanding of email marketing's nuances, reflected in their current features and services.

Constant Contact

Constant Contact stands tall in the email marketing landscape, offering a harmonious blend of historical expertise and user-centric design. Boasting intuitive features, a plethora of templates, and commendable support, it's tailored for businesses seeking reliable communication tools. Despite its few shortcomings, Constant Contact remains a gold standard. Highly recommended.


Core Features of Constant Contact

Email Campaigns:

  • Template Selection: A diverse array of customizable templates suited for various industries.
  • Drag-and-drop Editor: Enables users, regardless of their technical knowledge, to craft professional-looking emails.
  • Performance Analytics: Comprehensive insights into open rates, click-through rates, and more.

Automation & Personalization:

  • Welcome Email Series: Automated email sequences to engage new subscribers.
  • Segmentation: Allows tailored messaging based on subscriber behavior and preferences.
  • Resend to Non-openers: Maximizes campaign reach by targeting subscribers who missed the initial email.

Audience Management:

  • List Building Tools: Simplified tools like pop-up forms to grow your subscriber list.
  • Segmentation: Categorize your audience based on demographics, behavior, and more.
  • Activity Tracking: Monitor subscriber interactions to refine future campaigns.

Constant Contact User Interface and Experience

With a clear emphasis on usability, Constant Contact boasts a clean, intuitive user interface. Whether you're crafting an email, analyzing metrics, or managing your subscriber list, the platform ensures a frictionless experience. Its structured layout and on-screen prompts are especially beneficial for beginners.

Constant Contact Integrations and Extensibility

E-commerce Integrations:

  • Integrates seamlessly with popular platforms like Shopify, WooCommerce, and Magento.
  • Allows product listings and online store details to be effortlessly incorporated into emails.

CRM & Other Tools:

  • Compatibility with major CRM tools such as Salesforce and Zoho.
  • Synchronize customer data to personalize email campaigns.

API & Custom Integrations:

  • Offers a robust API for businesses with unique integration requirements.
  • Supports custom integrations, facilitating synchronization with niche tools or proprietary systems.

Constant Contact Pricing and Plans

Determined by the size of the email list, Constant Contact offers a tiered pricing model:

  • Email Plan: Covers basic email marketing features, suitable for small businesses.
  • Email Plus Plan: Offers advanced features like automation, surveys, and coupons.

They also provide a generous 60-day free trial, allowing businesses to assess the platform's fit without financial commitment.

Constant Contact Pros and Cons


  • User-friendly interface tailored for beginners.
  • A vast repository of customizable email templates.
  • Robust support and learning resources.


  • Some advanced automation features need to be added compared to competitors.
  • Pricing can become steep for more extensive subscriber lists.

Constant Contact Customer Support and Community

Constant Contact has built its reputation not only on an efficient platform but also on its exemplary customer support. Users can access:

  • 24/7 Phone Support: Instant assistance for urgent queries.
  • Live Chat: For real-time troubleshooting during business hours.
  • Community Forum: A space for users to share experiences, tips, and solutions.


Constant Contact, with its rich history and user-centric approach, continues to be a top contender in the email marketing domain. Its robust features and intuitive interface blend ensure small and large businesses can connect with their audience effectively. As email marketing continues to evolve, platforms like Constant Contact play a pivotal role in setting the industry's gold standard. Considering its merits, trying Constant Contact could be a game-changer for your email marketing campaigns.

FAQ for Constant Contact

How does Constant Contact differ from other email marketing tools?

Its simplicity, robust features, and top-notch customer support make it stand out in the crowded email marketing landscape.

How user-friendly is Constant Contact for beginners?

Extremely. The platform offers a drag-and-drop editor and numerous templates, making it easy for novices.

Does Constant Contact offer a free trial?

Yes, they offer a 60-day free trial for new users.

Is there a mobile app available?

Yes, Constant Contact provides a mobile app for both iOS and Android.

Can I integrate Constant Contact with my e-commerce platform?

Absolutely. It supports integrations with major e-commerce platforms like Shopify and WooCommerce.

How does Constant Contact's pricing work?

Pricing is tiered based on the size of your email list and the plan you select.

Is it possible to send surveys through Constant Contact?

Yes, especially if you opt for the Email Plus Plan, which includes survey functionalities.

How secure is my data with Constant Contact?

Constant Contact emphasizes data security and complies with industry standards to protect user information.

Can I track email campaign performance?

Yes, the platform offers comprehensive analytics for tracking campaign performance.